Privacy policy

More Joy Oy Privacy statement

1. General

More Joy Oy is committed to protecting the privacy of its customers. We handle your data responsibly and want to be worthy of your trust. You can influence how and to what extent your data is processed. In this data protection statement, we tell you about your rights to your own personal data and how you can use your rights.

The customer must accept the terms of this privacy statement in order to use the services of the morejoy.com online store and the loyalty program.

2. Data Controller

More Joy Oy (VAT 1480570-7)
Raittilantie 59
39700 Parkano
FINLAND

3. Contact information in register matters

Susanna Myllymäki
privacy@morejoyhome.com

4. Why and how we collect information about you

We process your personal data with your consent and on the basis of our legitimate interest in order to provide our services, manage the customer relationship or other relationship comparable to them and the obligations arising from them, maintain customer contact, handle complaints and marketing. Our direct marketing to consumers is always based on prior consent, which you can withdraw at any time.

We process your personal data for the following purposes:

Orders: We use your personal data to process and deliver the order.

Customer service: We use your personal data in relation to order processing and delivery, to answer your possible questions and to handle possible complaints.

Statutory obligations: We process personal data to fulfill our statutory obligations, for example in accounting.

Marketing: After you have given us marketing permission, we will use your personal data for the following marketing purposes, among others: If you have given us your phone number, postal address or e-mail, we will use this information to send marketing messages (e.g. offers and current product news) by e-mail, text message or post. You can cancel our electronic newsletter from the cancel newsletter subscription link in the newsletter. You can cancel text message marketing free of charge according to the instructions in the text message. If you have added products to the shopping cart in our online store, we can send you a reminder by e-mail that the order is incomplete and thus you can easily continue shopping where you left off. We may send you invitations to customer surveys or research aimed at developing our services and products. In addition, based on your behavior on our website, we will show you advertisements on other sites about our brand and products that we believe will be of interest to you.

If you have not given us permission for direct marketing, your personal data will be used based on our legitimate interest to provide our services, manage the customer relationship or other comparable relationship and the obligations arising from them. Without marketing consent, we will not market to youdirectly, but based on your behavior on our website, we will show you advertisements on other sites about our brand and products that we believe will be of interest to you. We use partners and their publishing platforms for remarketing. Remarketing is based on cookie technology.

When processing your personal data, we always try to ensure that the processing of your personal data is factually justified and necessary in relation to the purposes of use.

5. What information can we collect about you?

The use of certain services, such as participating in a campaign, processing a complaint or buying products or services from an online service, requires providing personal information. If you decide not to provide us with your personal information, we may not be able to offer you all offers or content or provide you with the same targeted and personal service as if we had access to your information. Information provided by the user herself or information that identifies a person.

5.1. In the online store:

Identification information, such as name, online store username and password when registering. Address, email address and phone number for order delivery.Information about marketing permits and prohibitions. In order to process your payment, we collect the necessary information to pay for your purchases. We collect, among other things, information about the payment method you use and invoicing information, if you order our product by choosing an invoice as the payment method.

We also collect customer feedback. Information about browser version, device type and IP address. We can also collect information about your page downloads, time spent in online services and movement in online services.

5.2. Data observed about the use of the services and derived with the help of analytics.

Purchase event and transaction information. Reservations, benefits used, newsletters received (e.g. whether the message has been opened) Delivery information, such as the selected delivery method and delivery address

Product reviews 

Online store usage and browsing data as well as identification data of the terminal device.

Information and identifiers used for product recommendation and other targeted content.

6. Cookies

We collect information about the use of our online services using cookies, for example. A cookie is a small file that a website stores in your browser and that sends us information when you visit our site again. We use cookies on our website that work according to their purpose – they improve the user experience or track traffic on More Joy’s website. We may also use cookies for page targeting, personalization and advertising. We ask for your consent on the website to set cookies other than those that are necessary for the use of the website.

Cookies are divided into functional i.e. necessary cookies, analytics cookies and marketing cookies. Functional cookies are necessary for the usability of the site. Necessary cookies enable various functions on our site, such as the Shopping Cart and registration. You can block functional cookies in your browsersettings, but this may affect the site’s functionality. Analytics cookies allow the site’s traffic to be measured and traffic sources to be seen in larger data masses. They also help us understand which products are the most popular products. Marketing cookies make it possible to target advertising on the sites of our marketing partners, which makes the advertising content as interesting as possible for you. If you do not accept marketing cookies, advertising will be more random.

7. Where do we get your personal information from?

The main source of personal data is your own notification or purchase and transaction information in the Morejoy.com online store. We also obtain personal data by observing and analyzing the use of the service as described in sections 5 and 6.

8. Who processes my data?

Only a designated More Joy employee can access personal data and is bound by a duty of confidentiality.

9. How is my data stored and protected?

Your personal data is stored electronically and appropriately protected from outsiders by physical locking, firewalls, passwords and other technical protection measures.

10. How long will my data be kept?

We only keep your personal data for the time necessary to fulfill the purposes of use described in this statement and to fulfill the obligations set by law, such as accounting and consumer trade responsibilities, and to demonstrate their proper implementation.

11. Will my personal data be transferred to third parties?

We may disclose some necessary personal information to third parties to ensure delivery. If necessary, we also hand over information to the authorities. We also use personal data with third parties for analytics and personalization purposes. We use purchasing behavior and browsing information with partners so that we can better offer products and offers that interest you.

We pass on information to the following third parties:
For analytics and statistics partners

For product recommendation and personalization partners

To email marketing partners, if the customer has given permission for direct marketing

For the transport company, if the chosen delivery method is transport to the pick-up point, the nearest post office or to the destination

When paying with a payment card to a payment intermediary

To the invoice operator, when an invoice is selected as the payment method

To the debt collection company, when the invoices are due and going into debt collection

When transferring and processing data, More Joy Oy ensures a high level of data security and protection in accordance with the EU Data Protection Regulation.

12. What rights do I have regarding my data?

You have the right to: 

Get a copy of your personal dataRequests correction or deletion of personal data about you

To withdraw your consent to data processing at any time

Please note that if the processing of your personal data is necessary, for example, to deliver your online store order, we cannot delete your data.

At any time, you have the right to prohibit the processing of your data for direct marketing (right to object). The refusal can be done directly from our newsletter or by contacting our customer service. Please note that, despite the ban on direct marketing, you can still see our ads on online services outside of More Joy and still receive customer communications from us, such as the order confirmation regarding the order you placed in the online store.

You can make a specific request to use the above rights in writing to the address “privacy@morejoyhome.com”. To protect your personal data, we verify your identity.

Who can I contact?
You can contact us for questions related to the processing of personal data and the privacy statement by
email: privacy@morejoyhome.com

In other matters, our customer service can help: contact@morejoyhome.com